FAQ
Q: Do you ship internationally?
A: Absolutely, we offer worldwide shipping.
Q: Which shipping services do you use?
A: For EU orders, we use DPD. For international orders, we ship with DHL.
Q: How do I select the correct size for my order?
A: Our products are primarily in men’s sizes unless stated otherwise. Please consult the size charts on each product page to help you choose the right size.
Q: What are the washing instructions for your clothing?
A: Our clothes are preshrunk. They’re garment dyed and might bleed during initial washes. We suggest washing them separately at first, then with similar colors subsequently.
Q: Where are your products made?
A: Our apparel is manufactured in the Belgium, while our hats and smaller accessories like water bottles, jewelry, and exercise gear are produced overseas.
Q: What is your policy on returns and exchanges?
You can return or exchange items within 14 days if they don’t meet your expectations.
Items bought in-store must be returned there. Online purchases cannot be returned in-store and vice versa.
For EU returns, contact [email protected].
For international returns, email [email protected] with your order number or name as the subject.
Returned items should be unworn, unwashed, and undamaged.
No returns or exchanges are accepted after 14 days.
Q: Will I have to pay customs fees?
A: No, we guarantee all duties and taxes at checkout. There are no additional fees.
Q: How long does your shop stay open?
A: We operate on a limited product basis and will close once items are sold out.
Q: Are orders shipped together or separately?
A: To save on shipping, all items in an order are sent together.
Q: Can I combine separate orders into one?
A: Due to high demand, we can’t merge multiple orders. Please ensure all items are in a single order.
Q: Can I change my order after placing it?
A: We can’t guarantee changes due to high volume, but contact [email protected] and we’ll try to help.
Q: Why have some customers received their orders before me?
A: Shipping times vary by region. Customers in Europe and the U.S. often receive orders faster than those in Asia, Canada, U.S. and Australia/New Zealand.
Q: How long does shipping take?
A: EU orders typically arrive in 5-7 business days. International orders take about 10-12 business days.
Q: Do you restock sold-out items?
A: We rarely restock items unless there’s high demand. For updates on restocks, subscribe to our newsletter or enable back in stock notifications on product pages.